FAQ’s Store

achary.purna@gmail.com

July 17, 2025

General Store & Shopping Experience

Q: What are your store hours? A: Our store hours are [Insert Hours, e.g., Monday-Saturday 10 AM – 9 PM, Sunday 11 AM – 7 PM].
Q: Do you offer online shopping? A: Yes, you can shop our full collection on our website at [Website URL].
Q: Can I pick up an online order in-store? A: Yes, we offer in-store pickup for many items. Look for the “In-Store Pickup” option when checking out online.
Q: Do you offer curbside pickup? A: [Yes/No, and if yes, explain process].
Q: How can I check if an item is in stock at this location? A: You can check stock on our website, or by calling us directly at [Phone Number].
Q: Do you have a loyalty program? A: Yes, we do! Sign up for our [Program Name] to earn points and receive exclusive discounts.
Q: Can I use multiple gift cards for one purchase? A: [Yes/No, and if yes, specify limits if any. Often multiple gift cards can be used in-store but sometimes only one online].
Q: Do you offer gift wrapping? A: [Yes/No, and if yes, specify if it’s complimentary or has a fee].
Q: What payment methods do you accept? A: We accept major credit cards (Visa, Mastercard, American Express, Discover), debit cards, [Mobile Payment Apps like Apple Pay, Google Pay], and our store gift cards.
Q: Do you offer financing options? A: [Yes/No, and if yes, specify providers like Afterpay, Klarna, etc.].

Sizing & Fit

Q: How do I know what shoe size I am? A: We recommend having your feet professionally measured. Our staff can assist you with this in-store.
Q: Do shoe sizes vary between brands? A: Yes, sizing can vary significantly between brands and even different styles within the same brand. It’s always best to try shoes on.
Q: My feet are different sizes. Which size should I buy? A: Always fit to your larger foot.
Q: When is the best time to measure my feet for shoes? A: It’s best to measure your feet at the end of the day, as they tend to swell slightly throughout the day.
Q: Should I size up for athletic shoes? A: For running or athletic shoes, it’s often recommended to have about a thumb’s width of space between your longest toe and the end of the shoe.
Q: Do you have wide or narrow width shoes? A: Yes, we carry a selection of shoes in various widths. Our staff can help you find them.
Q: How do I know if a shoe fits properly? A: The shoe should feel comfortable from the start, with no pinching or excessive slipping. The ball of your foot should align with the widest part of the shoe.
Q: Will these shoes stretch out? A: Some materials like leather can stretch over time, but you should never buy shoes that are uncomfortably tight expecting them to stretch to fit.
Q: Can you help me find shoes for a specific foot condition (e.g., flat feet, high arches, bunions)? A: Our trained staff can recommend styles and brands known for accommodating various foot conditions, and suggest appropriate insoles.
Q: Do you offer custom orthotics? A: [Yes/No, and if yes, explain process or direct to partner services].

Product Information & Types

Q: What’s the difference between running shoes and walking shoes? A: Running shoes are designed for forward motion with more cushioning and shock absorption, while walking shoes prioritize flexibility and stability for sustained upright movement.
Q: What are the benefits of waterproof shoes? A: Waterproof shoes protect your feet from rain, snow, and puddles, keeping them dry and comfortable in wet conditions.
Q: How do I choose the right hiking boots? A: Consider the terrain, weather conditions, and how much ankle support you need. Our staff can guide you through options like lightweight hikers, mid-cut boots, or heavy-duty backpacking boots.
Q: What is the difference between synthetic and leather shoes? A: Leather is natural, breathable, and molds to your foot over time. Synthetic materials can be lighter, more water-resistant, and often more affordable.
Q: Are all “vegan” shoes truly vegan? A: “Vegan” shoes are made without animal products. We can confirm the materials used in our vegan-friendly options.
Q: What are the advantages of shoes with good arch support? A: Good arch support helps distribute pressure evenly across your foot, reducing strain and improving overall comfort and alignment.
Q: What are “minimalist” or “barefoot” shoes? A: These shoes are designed to mimic the feeling of walking barefoot, often featuring a thin, flexible sole and zero-drop heel-to-toe differential.
Q: What’s a “drop” in a running shoe? A: The “drop” refers to the difference in height between the heel and the forefoot of the shoe, influencing foot strike and running mechanics.
Q: Do you sell insoles or orthotic inserts? A: Yes, we have a variety of insoles for added comfort, support, and specialized needs like arch support or cushioning.
Q: What is ESD certification in safety shoes? A: ESD (Electrostatic Discharge) certification means the shoes are designed to safely dissipate static electricity, important in sensitive work environments.
Q: What is the difference between a steel toe and composite toe in safety shoes? A: Both provide protection, but steel toes are heavier and offer maximum impact resistance, while composite toes are lighter, non-metallic, and non-conductive.
Q: What are “breathable” materials in shoes? A: Breathable materials like mesh, knit, or perforated leather allow air to circulate, keeping your feet cooler and preventing sweat buildup.
Q: What are popular trends in footwear right now? A: [Mention a few current trends, e.g., chunky sneakers, retro styles, sustainable materials, bright colors].
Q: Do you carry ethical or sustainably produced footwear? A: Yes, we are proud to offer brands that prioritize ethical manufacturing and sustainable materials. Look for our “eco-friendly” or “sustainable” labels.
Q: What’s the best type of shoe for standing all day? A: Look for shoes with excellent cushioning, arch support, and a stable sole, often found in athletic or comfort-oriented casual styles.
Q: What kind of shoes are best for plantar fasciitis? A: We recommend shoes with excellent arch support, cushioning, and a slightly elevated heel to reduce strain on the plantar fascia.
Q: Do you sell accessories like socks, laces, or shoe care products? A: Yes, we offer a wide range of accessories to complement your footwear and help you care for them.
Q: What is Gore-Tex? A: Gore-Tex is a waterproof and breathable membrane often used in outdoor footwear to keep feet dry while allowing sweat to escape.
Q: What are the best shoes for wide calves? A: For boots, look for styles with elastic gussets, adjustable buckles, or “wide calf” specific sizing.
Q: Do you have non-slip shoes for work? A: Yes, we carry a selection of shoes with slip-resistant outsoles, ideal for jobs in hospitality or healthcare.

Shoe Care & Maintenance

Q: How do I clean my white sneakers? A: Use a gentle shoe cleaner specifically designed for sneakers. For tough stains, a soft brush and a mix of baking soda and mild detergent can work. Avoid harsh chemicals.
Q: How do I care for leather shoes? A: Clean regularly with a damp cloth, condition with a leather conditioner to prevent drying and cracking, and polish to maintain shine.
Q: Can I machine wash my shoes? A: Generally, it’s not recommended as it can damage the shoes. Always check the manufacturer’s care instructions.
Q: How can I waterproof my shoes? A: Use a waterproof spray or wax specifically designed for the material of your shoes.
Q: My shoes are squeaking. What can I do? A: Sometimes it’s the insole rubbing against the shoe’s interior. Try removing and reinserting the insole, or try a light dusting of baby powder underneath.
Q: How often should I replace my running shoes? A: Generally every 300-500 miles, or every 6-12 months, depending on your usage and running style. Look for signs of wear on the outsole and reduced cushioning.
Q: How do I remove odors from my shoes? A: Use shoe deodorizers, baking soda, or cedar inserts. Allow shoes to air out between wears.
Q: What’s the best way to store my shoes? A: Store them in a cool, dry place, ideally in shoe boxes or on shoe racks. Use shoe trees for leather shoes to maintain their shape.
Q: Can I repair damaged shoes here? A: We don’t offer in-store repairs, but we can recommend local shoe repair specialists.
Q: How do I protect suede shoes? A: Use a suede protector spray, and clean with a suede brush or eraser. Avoid water and oil.

Returns, Exchanges & Warranty

Q: What is your return policy? A: Our return policy allows for returns of unworn merchandise with a receipt within [Number] days of purchase for a full refund. [Mention any exceptions, e.g., final sale items].
Q: Can I return shoes that I’ve worn? A: We typically only accept returns of unworn merchandise. Please see our full return policy for details.
Q: Do I need the original box to return shoes? A: While preferred, the original box is not always required, but it helps with processing. Please keep the receipt.
Q: Can I exchange shoes for a different size or color? A: Yes, exchanges are typically permitted within our return policy window, subject to availability.
Q: What if my shoes are defective? A: We stand by the quality of our products. If you believe your shoes are defective, please bring them in with your receipt for assessment.
Q: How long does it take to process a refund? A: Refunds typically take [Number] business days to process and appear on your statement, depending on your bank.
Q: Can I return an online purchase in-store? A: Yes, you can return online purchases at our physical store locations. Please bring your order confirmation.
Q: Do you offer store credit for returns without a receipt? A: [Yes/No, and if yes, explain policy, e.g., at current selling price].
Q: Is there a warranty on the shoes I buy? A: Warranty policies vary by brand. Please ask a sales associate for details on specific brands.
Q: What is your policy on final sale items? A: Final sale items are not eligible for returns or exchanges. This will be clearly marked at the time of purchase.

Staff & Services

Q: Can your staff help me find shoes for a specific occasion? A: Absolutely! Our staff are trained to help you find the perfect shoes for any event, from weddings to athletic activities.
Q: Do you offer shoe fitting services for children? A: Yes, we offer professional children’s shoe fittings to ensure proper growth and comfort.
Q: Are your sales associates trained in foot health? A: Our associates receive training on basic foot anatomy and how different shoe features can impact foot health. We are not podiatrists, but we can offer informed recommendations.
Q: Can you help me find shoes that match my outfit? A: We’d be happy to! Bring in a picture or a description of your outfit, and our team can suggest complementary footwear.
Q: Do you offer personal shopping appointments? A: [Yes/No, and if yes, explain how to book].
Q: What kind of training do your shoe fitters receive? A: Our fitters undergo comprehensive training on shoe construction, materials, foot anatomy, and fitting techniques.
Q: Can I reserve shoes to try on later? A: [Yes/No, and if yes, explain reservation policy, e.g., 24-hour hold].
Q: Do you have a suggestion box for customer feedback? A: Yes, we value your feedback! You can find a suggestion box at the front of the store or leave comments on our website.
Q: Can I get help carrying my purchases to my car? A: Our staff are happy to assist you with your purchases to your car if needed.
Q: Do you offer military or senior discounts? A: [Yes/No, and if yes, explain policy].

Special Orders & Out of Stock

Q: Can I order a size or color that isn’t in stock? A: We can often place special orders for items not currently in stock. Please ask a sales associate for assistance.
Q: How long do special orders usually take to arrive? A: Delivery times for special orders vary by brand and availability, but we will provide an estimated timeframe at the time of order.
Q: Can you notify me when an out-of-stock item is back in stock? A: Yes, you can sign up for email notifications on our website for specific products.
Q: Do you offer layaway? A: [Yes/No, and if yes, explain terms].
Q: What if I ordered the wrong size online? A: You can return or exchange the item according to our return policy. We recommend trying on shoes in-store to confirm sizing.

Materials & Construction

Q: What does “EVA midsole” mean? A: EVA (Ethylene-vinyl acetate) is a lightweight, flexible, and cushioned material commonly used in shoe midsoles for shock absorption.
Q: What is a “shank” in a shoe? A: A shank is a stiff piece of material (often metal or fiberglass) inserted into the sole of a shoe to provide support and stability to the arch.
Q: What is “full-grain leather” versus “genuine leather”? A: Full-grain leather is the highest quality, made from the top layer of the hide, retaining its natural texture. Genuine leather is a broader term and can refer to any leather, often a lower quality split leather.
Q: What is a “welt construction” in shoes? A: Welt construction is a traditional method where the upper, insole, and a strip of leather (the welt) are stitched together, allowing for easy resoling and increased durability.
Q: What are “poron” inserts? A: Poron is a micro-cellular urethane foam known for its excellent shock absorption, cushioning, and breathable properties, often used in insoles.

Seasonal & Occasion-Specific

Q: When do you get new seasonal collections in? A: New seasonal collections typically arrive in [e.g., late summer for fall/winter, late winter for spring/summer].
Q: Do you have a special section for sale or clearance items? A: Yes, we have a dedicated section for sale and clearance footwear.
Q: What are the best shoes for winter weather? A: Look for insulated, waterproof boots with good traction on the outsole.
Q: What shoes are trending for summer? A: [Mention current summer trends, e.g., espadrilles, comfortable sandals, vibrant sneakers].
Q: Do you carry formal shoes for special events? A: Yes, we have a wide range of dress shoes and heels suitable for formal occasions.
Q: What kind of shoes do you recommend for travel? A: Lightweight, comfortable, and versatile shoes that offer good support are ideal for travel.
Q: Do you have a selection of shoes for specific sports? A: Yes, we carry specialized footwear for various sports like running, cross-training, basketball, etc.
Q: What are “transitional” shoes? A: Transitional shoes bridge the gap between seasons, offering versatility for changing weather (e.g., lightweight boots for early fall).
Q: Do you offer seasonal promotions or sales? A: Yes, we often have promotions throughout the year. Sign up for our newsletter to stay informed.
Q: Can you help me find comfortable shoes for my wedding? A: We can help you find elegant and comfortable options for your special day.

Miscellaneous

Q: Can I bring my dog into the store? A: [State pet policy, e.g., “Only service animals are permitted,” or “Well-behaved dogs on a leash are welcome”].
Q: Do you have restrooms available for customers? A: [Yes/No, and if yes, indicate location].
Q: Is there a public seating area in the store? A: Yes, we have seating areas for your comfort while trying on shoes or waiting.
Q: Do you offer gift cards? A: Yes, gift cards are available for purchase in-store and online.
Q: Where can I leave a review about my experience? A: We appreciate your feedback! You can leave a review on our website, Google, or Yelp.
Q: How can I apply for a job at your store? A: You can find career opportunities and apply online through our website’s “Careers” section.
Q: Do you host any in-store events or promotions? A: [Yes/No, and if yes, mention types of events or suggest checking website/social media].
Q: Can I subscribe to your newsletter? A: Yes, you can subscribe to our newsletter on our website to receive updates, promotions, and new product information.
Q: Do you recycle old shoes? A: [Yes/No, and if yes, explain any programs or partnerships].
Q: Who can I contact if I have a complaint or specific issue? A: Please speak with a store manager, or contact our customer service department at [Phone Number] or [Email Address].