1. Knowledge management isn’t information management
Kearney opened with a definition of what knowledge management is, and why it isn’t the same as information management. Information management is handling documents, data, and content within an organisation. It’s a systems question: where things are stored, how they are versioned, who has access.
Knowledge management is getting the right information to the right person at the point of use, in a form they can trust. It covers explicit, implicit, and tacit knowledge, and Kearney made a solid note that it’s a very old discipline. Long before modern content management systems existed, organisations transferred knowledge through storytelling, by asking a colleague how something was done.
So what’s changed? The audience. And increasingly – the consumer of that knowledge is not only a person but an AI system. This shift raises the stakes when it comes to accuracy and governance.
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